Got a call from a Customer Service "Case manager" last night. The laptop is being replaced (and upgraded, too). Apparently, the source of all the trouble is a defective CPU and CPU cooling system (system because it involves the CPU shell, heat pipe, radiator, and fan) which was allowing the CPU to stay at or near 90C most of the time. Heat-related side effects took out some of the video card memory and the HDD controller (which then took out the hard drive). Anyway, HP is doing right by me, and is replacing the whole thing (with an upgraded video card and 2 extended-life batteries tossed in for my trouble). The new laptop should ship around Christmas.
Well-played, HP.
Newbius
Showing posts with label Good vendors. Show all posts
Showing posts with label Good vendors. Show all posts
Friday, December 16, 2011
Monday, October 17, 2011
Colt update
Spoke to Virginia Arms, where we bought the gun. They said "no problem". They will fix the sight, and look at the magazine issue. Good people, those.
Support your local fun store.
Pax,
Newbius
Support your local fun store.
Pax,
Newbius
Monday, August 8, 2011
Customer Service Matters
Late last year, I purchased* a Savage Mark II F (.22LR) for plinking and general fun. I also intended to use it at an Appleseed shoot, and so I wanted something reliable and accurate. I had looked at the Ruger 10/22 and had dismissed it, although there are plenty of people who like the gun. The CZ was a bit out of my price range...
Anyway, after breaking in the gun at the range over the winter, I cleaned it and put it away, satisfied with the accuracy and the feel. Although I had experienced some feeding issues during break-in, I had attributed them to teething problems with a new gun.
Fast-forward to this Spring. I took the kids out to the range and the Savage would.not.feed.reliably. At all. With any of the mags. Accurate? Absolutely! Reliable? No chance.
While at the NRA Convention, I spoke to the nice people at the Savage booth and explained the problems. They said "send it in, with all of the mags and a brief letter. We'll take care of it." Which I did. The gun went out last Monday, arriving at the company on Thursday morning (per FedEx).
I called them this morning to see if they had looked at it and determined the cause of the problem. They had. It was already fixed and on its way to the shipping department. Wow!
The technician detailed the repair: Replaced the magazine well and retention clip, replaced all 5 magazines with new, and reamed the chamber. Tested for alignment and function.
I can't wait for the gun to come home so that I can test it. If the efficiency of the repair shop is any indication of their effectiveness, then I have high hopes. I will update this report as soon as I get a chance to test the rife. So far, I am pleased with the customer support.
Customer Service matters. Good customer service can be the difference between surviving and failing as a company. Given my experience to-date, I will definitely consider another Savage when looking at rifles.
Pax,
Newbius
*FTC Note: I purchased this product with my own hard-earned scratch. No inducement was offered to me to post this review of the company's service efficiency, so suck it. Why don't you bureaucratic numbskulls go after Monsanto or Archer Daniels Midland or something?
Anyway, after breaking in the gun at the range over the winter, I cleaned it and put it away, satisfied with the accuracy and the feel. Although I had experienced some feeding issues during break-in, I had attributed them to teething problems with a new gun.
Fast-forward to this Spring. I took the kids out to the range and the Savage would.not.feed.reliably. At all. With any of the mags. Accurate? Absolutely! Reliable? No chance.
While at the NRA Convention, I spoke to the nice people at the Savage booth and explained the problems. They said "send it in, with all of the mags and a brief letter. We'll take care of it." Which I did. The gun went out last Monday, arriving at the company on Thursday morning (per FedEx).
I called them this morning to see if they had looked at it and determined the cause of the problem. They had. It was already fixed and on its way to the shipping department. Wow!
The technician detailed the repair: Replaced the magazine well and retention clip, replaced all 5 magazines with new, and reamed the chamber. Tested for alignment and function.
I can't wait for the gun to come home so that I can test it. If the efficiency of the repair shop is any indication of their effectiveness, then I have high hopes. I will update this report as soon as I get a chance to test the rife. So far, I am pleased with the customer support.
Customer Service matters. Good customer service can be the difference between surviving and failing as a company. Given my experience to-date, I will definitely consider another Savage when looking at rifles.
Pax,
Newbius
*FTC Note: I purchased this product with my own hard-earned scratch. No inducement was offered to me to post this review of the company's service efficiency, so suck it. Why don't you bureaucratic numbskulls go after Monsanto or Archer Daniels Midland or something?
Thursday, June 9, 2011
Community
A couple of days ago, a good friend of mine was unintentionally (intentionally??) smeared by a link aggregator, who copied/linked/stole without attribution a picture of her and posted it as 'porn'. I won't even call that person a blogger, as there doesn't seem to be much original thought there.
My good friend politely asked that the photo that he stole be taken down, and the blog title be changed to something less misogynistic. He refused. The gun blogging community is taking action in shunning this person and contacting his advertisers.
Good for them.
In my post below, "Painting targets on our clay feet", I tried to point out that we as an interest group need to move past the need to 'porn' our sport. Especially when it comes to portraying the fairer sex and their participation in our community. There are plenty of positive examples of women in our sport who are accomplished. There is no need to 'porn' them. They should be celebrated because of their accomplishments, not because they are women. I am quite sure that Julie Golob Golosky, Molly Smith, Tam, and Breda can all out-shoot me. I am not threatened by this at all. In fact, I welcome it. Let me buy some more ammo for them if it helps advance our sport in a positive light to all women.
Some of the comments on my 'clay feet' post assumed that I objected to the Lucky Gunner 'ammo waitresses', even though I tried to be very clear that this was not the case. That post had been stewing in my brain for many months prior because of my interactions with my wife, daughter, sons, and their female friends.
The 'gun culture' has an uphill climb with women. Try and deny it, but that is a fact. Any tour through your average gun store with your wife, girlfriend, or daughter in-tow will affirm this. And, we need to fix it. It starts with us.
Speaking of Lucky Gunner: As a matter of policy, I do not accept advertising. I link to the Second Amendment Foundation prominently, but accept no money from them. I believe in what they stand for and the work that they do. Beginning today, you will see a link to Lucky Gunner right below the SAF logo, in response to their support of Breda. I will not accept any funds from them, nor will I post an ad from them. However, they have shown themselves to be a part of our community. For this, I thank them.
Pax,
Newbius
My good friend politely asked that the photo that he stole be taken down, and the blog title be changed to something less misogynistic. He refused. The gun blogging community is taking action in shunning this person and contacting his advertisers.
Good for them.
In my post below, "Painting targets on our clay feet", I tried to point out that we as an interest group need to move past the need to 'porn' our sport. Especially when it comes to portraying the fairer sex and their participation in our community. There are plenty of positive examples of women in our sport who are accomplished. There is no need to 'porn' them. They should be celebrated because of their accomplishments, not because they are women. I am quite sure that Julie Golob Golosky, Molly Smith, Tam, and Breda can all out-shoot me. I am not threatened by this at all. In fact, I welcome it. Let me buy some more ammo for them if it helps advance our sport in a positive light to all women.
Some of the comments on my 'clay feet' post assumed that I objected to the Lucky Gunner 'ammo waitresses', even though I tried to be very clear that this was not the case. That post had been stewing in my brain for many months prior because of my interactions with my wife, daughter, sons, and their female friends.
The 'gun culture' has an uphill climb with women. Try and deny it, but that is a fact. Any tour through your average gun store with your wife, girlfriend, or daughter in-tow will affirm this. And, we need to fix it. It starts with us.
Speaking of Lucky Gunner: As a matter of policy, I do not accept advertising. I link to the Second Amendment Foundation prominently, but accept no money from them. I believe in what they stand for and the work that they do. Beginning today, you will see a link to Lucky Gunner right below the SAF logo, in response to their support of Breda. I will not accept any funds from them, nor will I post an ad from them. However, they have shown themselves to be a part of our community. For this, I thank them.
Pax,
Newbius
Monday, October 25, 2010
BTOH
BToH - The Brown Truck of Happiness So named because it brings all kinds of wonderful things right to my doorstep. Today's case in point:
A case of Federal Gold Medal Match .308 Winchester 168 grain BTHP rounds, purchased from Glen's Army Navy Store.
This is the stuff that my rifle REALLY LIKES:
Pax,
Newbius
This is the stuff that my rifle REALLY LIKES:
Pax,
Newbius
Monday, March 1, 2010
Tactical gear sale
Quantico Tactical Supply (website) is closing their Potomac Mills location and is selling ALL of their in-stock items at 35% off.
If you are looking for new items from MagPul, Specter, BLACKHAWK!, 5.11, Galco, and many others, take advantage of this clearance offer for top quality tactical gear at sale prices.
QTS will continue to maintain their location in Quantico, where they also sell firearms.
Go check them out.
Pax,
Newbius
If you are looking for new items from MagPul, Specter, BLACKHAWK!, 5.11, Galco, and many others, take advantage of this clearance offer for top quality tactical gear at sale prices.
QTS will continue to maintain their location in Quantico, where they also sell firearms.
Go check them out.
Pax,
Newbius
Thursday, October 8, 2009
More FTC
OK...
In the interest of full disclosure, there are companies whose products I use and recommend. So far (hint, hint) none of them have deigned to give me a freebie...
I use Red Star yeast; Con-Agra and King Arthur flours; Kirkland (Costco) cheeses; Trader Joe's Salts, spices, and pasta; Contadina canned tomato products; Bertoni pasta; Land-o-Lakes dairy products; McCormick spices; Hormel sausages and pepperoni; and various fresh produce vendors.
Pizza is every Friday starting around 1800.
I use Winchester, Remington, CCI, Black Hills, Prvi Partizan, Federal, Norma, PMC, Lake City (Surplus), and RCBS ammunition. I could use a case from each manufacturer, in various calibers. (HINT HINT! FREE AMMUNITION FOR EVALUATION IS IN SHORT SUPPLY AT THE NEWBIUS HOUSEHOLD!)
I use Hoppes and Break Free. More than I should...
I have firearms by several manufacturers, all of which were either purchased with my own money or inherited, and which I will not detail here, except for the DPMS LR-308 STRIPPED LOWER which I recently acquired. (DPMS, you make amazing guns. Send me a free sample next time, will ya? Your stuff rocks the socks!)
I use Leupold scopes. Nothing better for the price. Yeah, I could use Swarovski...but I would rather spend the money elsewhere. Ditto Trijicon. (Swarovski, Trijicon: I might change my mind if you sent me a sample...No, Really!).
I like A.Fuente cigars, and will happily smoke Cohiba, Macanudo, Hoyo y Monterrey, Romeo y Julieta, and a few other brands...Ship to the house please.
I drink Smirnoff Vodka, Jim Beam or Ezra Brooks Bourbon, Bombay Gin, Cuervo Gold Tequila, and Bacardi rum. Most wines-red or white- are fine too. And I love champagne. Crystal could send me a case and I would heartily endorse it to my 9 readers.
Western Digital gets the nod on hard drives. ATi gets the nod for video cards, although nVidia could make me an offer and I would consider it. Chips? Intel or AMD...just as long as it is stable. Microsoft, Apple, or Linux? Depends on the system. I have all three. Logitech makes a lot of my peripherals, and Microsoft makes the rest. Wanna send me more stuff to review? I will take all offers.
Cameras? Canon right now, but Nikon runs a close second. Try and persuade me to use your stuff instead. Let me play with a sample for a year or so.
Cars? Honda, Acura (Honda), Chevy, and Geo. And, all were built in the USA. I have owned Toyotas too and would not hesitate to encourage someone to buy any one of the cars I have owned. Good products, all of them.
And so on...ad nauseum.
My point? None of this is any of the government's business. These are all personal choices made from an evaluation of the best products on the market at the time of purchase, representing the best value for the money I was willing to pay. The government is trying to use arcane laws to stifle people they perceive as threatening to their tyranny, using vague rules enforced by partisan bureaucrats.
Screw them. Stand up for Liberty, or perish trying.
Newbius
|||
In the interest of full disclosure, there are companies whose products I use and recommend. So far (hint, hint) none of them have deigned to give me a freebie...
I use Red Star yeast; Con-Agra and King Arthur flours; Kirkland (Costco) cheeses; Trader Joe's Salts, spices, and pasta; Contadina canned tomato products; Bertoni pasta; Land-o-Lakes dairy products; McCormick spices; Hormel sausages and pepperoni; and various fresh produce vendors.
Pizza is every Friday starting around 1800.
I use Winchester, Remington, CCI, Black Hills, Prvi Partizan, Federal, Norma, PMC, Lake City (Surplus), and RCBS ammunition. I could use a case from each manufacturer, in various calibers. (HINT HINT! FREE AMMUNITION FOR EVALUATION IS IN SHORT SUPPLY AT THE NEWBIUS HOUSEHOLD!)
I use Hoppes and Break Free. More than I should...
I have firearms by several manufacturers, all of which were either purchased with my own money or inherited, and which I will not detail here, except for the DPMS LR-308 STRIPPED LOWER which I recently acquired. (DPMS, you make amazing guns. Send me a free sample next time, will ya? Your stuff rocks the socks!)
I use Leupold scopes. Nothing better for the price. Yeah, I could use Swarovski...but I would rather spend the money elsewhere. Ditto Trijicon. (Swarovski, Trijicon: I might change my mind if you sent me a sample...No, Really!).
I like A.Fuente cigars, and will happily smoke Cohiba, Macanudo, Hoyo y Monterrey, Romeo y Julieta, and a few other brands...Ship to the house please.
I drink Smirnoff Vodka, Jim Beam or Ezra Brooks Bourbon, Bombay Gin, Cuervo Gold Tequila, and Bacardi rum. Most wines-red or white- are fine too. And I love champagne. Crystal could send me a case and I would heartily endorse it to my 9 readers.
Western Digital gets the nod on hard drives. ATi gets the nod for video cards, although nVidia could make me an offer and I would consider it. Chips? Intel or AMD...just as long as it is stable. Microsoft, Apple, or Linux? Depends on the system. I have all three. Logitech makes a lot of my peripherals, and Microsoft makes the rest. Wanna send me more stuff to review? I will take all offers.
Cameras? Canon right now, but Nikon runs a close second. Try and persuade me to use your stuff instead. Let me play with a sample for a year or so.
Cars? Honda, Acura (Honda), Chevy, and Geo. And, all were built in the USA. I have owned Toyotas too and would not hesitate to encourage someone to buy any one of the cars I have owned. Good products, all of them.
And so on...ad nauseum.
My point? None of this is any of the government's business. These are all personal choices made from an evaluation of the best products on the market at the time of purchase, representing the best value for the money I was willing to pay. The government is trying to use arcane laws to stifle people they perceive as threatening to their tyranny, using vague rules enforced by partisan bureaucrats.
Screw them. Stand up for Liberty, or perish trying.
Newbius
|||
Monday, July 27, 2009
MidwayUSA comes through!
I got an email notification that the DPMS 308 upper was in stock. Their website still showed out, with no backorder. So, I called...
It turns out they actually had 9 in stock.
Now they have 8. :)
If you are in the market for an LR-308 Flat top Upper, with 24" stainless bull barrel, call them or hit their website. You'll be glad you did. I sure am!
Pax,
Newbius
It turns out they actually had 9 in stock.
Now they have 8. :)
If you are in the market for an LR-308 Flat top Upper, with 24" stainless bull barrel, call them or hit their website. You'll be glad you did. I sure am!
Pax,
Newbius
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